Privacy Policy

Information We Collect

We collect various types of information to provide and improve our language courses and services. When you register for our Mandarin courses, HSK preparation programs, or cultural exchange activities, we collect personal details such as your name, email address, phone number, and course preferences.

We also gather usage data about how you interact with our website and learning platform. This includes information about pages you visit, course materials you access, character writing exercises you complete, and your progress through our tonal pronunciation modules. Additionally, we use cookies and similar technologies to track your browsing behavior and preferences.

• Personal identification information (name, email, phone)
• Course enrollment and progress data
• Payment and billing information
• Learning preferences and language level
• Communication history and support inquiries
• Device and browser information

How We Use Your Information

We use the information we collect to deliver our Mandarin language courses, process your enrollment, and track your academic progress through HSK levels. Your data helps us personalize your learning experience, recommend appropriate course modules for character writing and business Mandarin, and provide targeted support for tonal pronunciation challenges.

We also use your information to communicate with you about course updates, new cultural exchange opportunities, and important announcements. We may send you educational materials, course reminders, and notifications about Italian-Chinese cultural events. Your data helps us improve our services, develop new course content, and understand your learning needs better.

We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in delivering courses, processing payments, or providing technical support, all under strict confidentiality agreements.

Your Rights and Choices

You have the right to access, correct, or delete your personal information at any time. You can request a copy of the data we hold about you or ask us to update inaccurate information. If you wish to delete your account and all associated data, we will comply with your request, subject to any legal retention requirements.

You also have the right to opt out of marketing communications and non-essential emails. You can manage your communication preferences by updating your account settings or contacting us directly. We respect your privacy choices and will honor your preferences regarding how we use your information for promotional purposes.

If you have concerns about how we handle your personal data or believe we have violated your privacy rights, you may file a complaint with the relevant data protection authority in Italy or your country of residence.

Cookies and Tracking Technologies

We use cookies on our website to enhance your browsing experience and track your interactions with our Mandarin course platform. Cookies are small text files stored on your device that help us remember your preferences, login information, and learning progress. These technologies allow us to personalize your experience and provide more relevant course recommendations.

We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device longer. We also use analytics tools to understand how visitors use our site and which course materials are most popular. You can control cookie settings through your browser preferences, though disabling cookies may affect your ability to access certain course features.

For detailed information about our cookie practices, please refer to our separate Cookie Policy, which explains each type of cookie we use and how you can manage your preferences.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure. Our servers use encryption to protect sensitive information during transmission, and we maintain secure systems to store your course progress and personal details.

While we strive to maintain high security standards, no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information, but we are committed to implementing industry-standard protections. We regularly review and update our security practices to respond to emerging threats and vulnerabilities.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. For course participants, we keep enrollment and progress data during your active participation and for a reasonable period afterward to maintain records and provide transcript information.

If you delete your account, we will remove your personal data from active systems, though we may retain certain information for legal compliance, fraud prevention, or legitimate business purposes. Some data may be anonymized and retained for statistical and analytical purposes, which cannot identify you personally.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the “Last updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our services following the posting of updated terms means you accept and agree to the changes. If you do not agree with any modifications to this policy, you should stop using our platform and contact us to discuss your concerns.